Discussion topic: How does Upgrade work

This message was authored by: LisaB40 · ‎03 Dec 2023

I am out of contract next month and want to upgrade my phone. They have valued my current phone at £166 after paying off the £19 i owe.

Do I lose that money or do they use it to reduce my bills each month?

This message was authored by: 63johnw · ‎03 Dec 2023

Hi @LisaB40 its added as credit to your account and will go towards future bills.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

This message was authored by: 63johnw · ‎03 Dec 2023

Hi @LisaB40 its added as credit to your account and will go towards future bills.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: LisaB40 · ‎03 Dec 2023

Thankyou 😊

Discussion topic: How does Upgrade work

How does Upgrade work

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