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Discussion topic: How do you resume a chat with a Sky agent

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Message posted on ‎19 Aug 2025 11:45 AM - last edited: ‎19 Aug 2025 01:42 PM by Community Manager

How do you resume a chat with a Sky agent

I was on a chat earlier and want to pick it up again. Does anyone know how (given that the online chat is so hard to find in the first place because of the [Removed] virtual assistant pushing you all over the place)

 

moderator note: Removed foul language

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Avatar for GD1
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Message posted on ‎19 Aug 2025 11:51 AM

Re: How do you resume a chat with a Sky agent

Posted by a Superuser, not a Sky employee. Find out more

@BangorRosie  You'll need to go through the process again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: BangorRosie

Message posted on ‎19 Aug 2025 02:24 PM

Re: How do you resume a chat with a Sky agent

I did, but couldn't find any way to get back. Sky's online customer support is infuriating, although I eventually got the resolution I wanted after hours wading through online processes.

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