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Discussion topic: How do i actually do a live chat with a human.

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This message was authored by Ben.12345 This message was authored by: Ben.12345

How do i actually do a live chat with a human.

I want to discuss options with someone from Sky as my mobile has broken, need to buy a new one. 

There is no way to contact them ecept emailing them and waiting a few days every time to get a response. 

 

How do i livechat with an actual human?

For a media/ telecomms company their customer service is bloody crap to get hold of.

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This message was authored by caesarome This message was authored by: caesarome

Re: How do i actually do a live chat with a human.

Posted by a Superuser, not a Sky employee. Find out more

There is no live chat so if you don't have another working mobile or landline phone then you could try contacting Sky via Twitter or Facebook Messenger.

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This message was authored by MissJudithCook This message was authored by: MissJudithCook

Re: How do i actually do a live chat with a human.

I have been having problems with sky mobile since April with mobile phones,I am physically disabled,so I needed 2 phones.one has the main phone the other has a back up phone.i tried a out 8 phones,two of them were faulty so I got a Samsung a 14 that went faulty in. Five weeks they mended it had it back five weeks it was faulty again this time it had 2 faults,so had to use my standby phone the Nokia c22 this has got 4 faults the heat from the phone gave me 2 blisters I have been in touch with sky at least 3 times weeks 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do i actually do a live chat with a human.

Posted by a Superuser, not a Sky employee. Find out more

@MissJudithCook 

This isn't live chat to Sky. Sorry to hear about your mobile issues but this is a forum whereby Sky customers try to help other customers. You aren’t talking to Sky Customer Services.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Steve249 This message was authored by: Steve249

Re: How do i actually do a live chat with a human.

@Daniel0210

OP is aware of this. If you actually read their message they're asking how they can speak to a human through the chat system, not the forum.

This message was authored by caesarome This message was authored by: caesarome

Re: How do i actually do a live chat with a human.

Posted by a Superuser, not a Sky employee. Find out more

I think they have probably sorted their issue now,,,,,,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do i actually do a live chat with a human.

Posted by a Superuser, not a Sky employee. Find out more

@Steve249 

My reply 10 months ago wasn't to the OP as can be seen by the tag name. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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