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Discussion topic: How do I change my sky mix plan

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This message was authored by: bella37

How do I change my sky mix plan

Reduce data plan cost for 50GB

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This message was authored by: Daniel0210

Re: How do I change my sky mix plan

Posted by a Superuser, not a Sky employee. Find out more

@bella37 

See this link

https://www.sky.com/help/articles/change-your-mix 

If you downsize the data plan it doesn't come into effect until the next billing period starts. If you increase the data plan it shoukd be almost instant. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: PandJ2020

Re: How do I change my sky mix plan

Posted by a Superuser, not a Sky employee. Find out more

@bella37 wrote:

Reduce data plan cost for 50GB


Reducing the cost via the app will likely require you to select a lower data amount, e.g. 40GB.  If this is what you want then go ahead...

 

However, if you want to reduce the cost (but not the amount of data) then you can either negotiate with Sky or order a new SIM and cancel the existing one.  (This will change your phone number)

 

If you want to keep your phone number then you have to add a new SIM and then port your old number out of the network and then back to the new SIM.

I am just another Sky customer and my views are my own even if you don't like the answers
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