Hi,

[Mikeyd2]

We've just comeback back from our holiday to tge USA & the Bahamas. Don't understand as we paid £2 a day Roaming. But when we got to the Bahamas we took some photo's & we had our flight mode on as we had room on the cruise ship. Then when we went to check our Roaming charges I've been charged £168. Don't understand what's happening. Please could you help.

[twilight+princess]

We're just Sky customers here so I beleive you'd need to contact Sky direct via 150.
Did the photos upload to any cloud storage (iCloud, OneDrive, google drive etc)? This may be the cause of the charges.

[caesarome]

@Mikeyd2 

To be clear were you on a cruise ship with mobile data on and being used ?

[PandJ2020]

Your phone must have connected to a chargeable cellular service (you can only be charged if you connect - otherwise you're 'invisible').

As that location is not covered by the roaming passport you are charged 'rest of world' rates - which is £4.32 per MEG of data.  (around 39MB for £168)

You can call Sky (on 150) to query but I doubt there's much they can do if you've incurred the charges.

Did you have a spendcap set?

[Mikeyd2]

Hi ,

Yes I did. It was £50 & I raised it to £100.

[PandJ2020]

If the charge has exceeded the cap then you may have an argument - but charges in RoW locations racks up really quickly...  (perhaps blowing the cap before being stopped)