10 Aug 2024 12:53 PM
10 Aug 2024 01:09 PM
We're just Sky customers here so I beleive you'd need to contact Sky direct via 150.
Did the photos upload to any cloud storage (iCloud, OneDrive, google drive etc)? This may be the cause of the charges.
10 Aug 2024 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreTo be clear were you on a cruise ship with mobile data on and being used ?
10 Aug 2024 01:14 PM
Posted by a Superuser, not a Sky employee. Find out moreYour phone must have connected to a chargeable cellular service (you can only be charged if you connect - otherwise you're 'invisible').
As that location is not covered by the roaming passport you are charged 'rest of world' rates - which is £4.32 per MEG of data. (around 39MB for £168)
You can call Sky (on 150) to query but I doubt there's much they can do if you've incurred the charges.
Did you have a spendcap set?
10 Aug 2024 08:49 PM
Hi ,
Yes I did. It was £50 & I raised it to £100.
10 Aug 2024 10:10 PM - last edited: 10 Aug 2024 11:09 PM
Posted by a Superuser, not a Sky employee. Find out moreIf the charge has exceeded the cap then you may have an argument - but charges in RoW locations racks up really quickly... (perhaps blowing the cap before being stopped)
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