Hi i have got a replacement sim which has been activated however i now have two active sims?

[45ricj]

I now have two sims registered to my phone? 
I have put my new 3GB sim in and activated it however it is still using my other sim whichnis odd? 

[caesarome]

What do you mean it is still using your other sim, do you mean the data balance shown against it is wrong or the phone number is ?

[45ricj]

Its odd i have replaced my sim to a 3GB one however my phone still seems to be using the 2GB one.... ? Odd 

the 3GB one has been activated but the phone seems to hage two accounts with two different numbers? 

[caesarome]

Are you seeing this via your phone itself, the MySky app or your online account ?

[45ricj]

I am seeing this on my phone 

[PandJ2020]

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@45ricj wrote:

the 3GB one has been activated but the phone seems to hage two accounts with two different numbers? 

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If you purchased a new data plan without cancelling the previous one then you will have two active SIMs.  The newly activated SIM will have a new number.

I suspect the 'old' number you are seeing is manually configured on your phone.

Did you intend to have 2 active SIM's?  (As you cannot port your number within the Sky network from one SIM to another)

[45ricj]

Yes i do seem to have two numbers ... its rather odd 

i am unable to delete the older sim either... 

[PandJ2020]

As I said, if you ordered and activated a new data plan and did not give notice to cancel the previous one then you will have 2 active SIM's and numbers.

Do you want to keep your phone number?

[45ricj]

Yes i do and not the new one thats associated with this new sim? 

[PandJ2020]

Then you shouldn't have ordered a new data plan/SIM...

You'll need to call Sky and cancel the newly activated SIM and ask them to apply the data plan you want to your previous SIM.

You must use your 'old' SIM in the phone - it's the only way you can keep your number.

[45ricj]

Hello may i take the time to thank who told me about my new sim and the old one... the old one was destined for the bin😩but i found it and reinstalled it👍
my other question is how do i now cancel the 3G sim? 
 I do not want to be charged fot two sims 

thanks in Advance 

[63johnw]

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@45ricj wrote:

Hello may i take the time to thank who told me about my new sim and the old one... the old one was destined for the bin😩but i found it and reinstalled it👍
my other question is how do i now cancel the 3G sim? 
 I do not want to be charged fot two sims 

thanks in Advance 

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Hi @45ricj you will need to call sky on 150 to cancel it.