Hi I have placed an order and did not get Order placed verification email even I have paid for phone

[Irfan]

Hi, 

I placed  an iPhone 16 pro max and I paid £105 as upfront.It has been taken from my account but I have not received any Order Placed Confirmation email. And I want to change my phone number as well because I don't have access to my old phone number.

[caesarome]

@Irfan 

Any updates on your order should be shown here:

https://www.sky.com/ordertracking

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@Irfan wrote:

And I want to change my phone number as well because I don't have access to my old phone number.

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If you already have a Sky sim and have been paying for it for 12 months or more then you can call Sky on 150 to ask them to cancel it and to order you a new one that will have a different number on it.