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Discussion topic: Help with disconnected account

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Avatar for SophieT
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This message was authored by: SophieT

Message posted on ‎13 Aug 2026 06:53 PM

Help with disconnected account

My account has been disconnected, even though all payments are up to date.

It states I need to 'make a payment', but there is £0.00 due to pay.

No one in our household has access to a phone now

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 Aug 2026 07:27 PM

Re: Help with disconnected account

Posted by a Superuser, not a Sky employee. Find out more

@SophieT 

Can you call Sky on 150 about this ?

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