21 Nov 2023 09:14 PM
I have recently changed my data plan and was told it will be £6 a month, however it's showing as £8. Also I want to cancel a swap and pay off my balance of my old phone instead. It will not let me do this online as shows an error
21 Nov 2023 09:17 PM
Posted by a Superuser, not a Sky employee. Find out more@Jennbella You need to call to do this, you can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
21 Nov 2023 09:16 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Jennbella give sky a call for help with these issues, call on 150.
21 Nov 2023 09:17 PM
Posted by a Superuser, not a Sky employee. Find out more@Jennbella You need to call to do this, you can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
21 Nov 2023 09:20 PM
I tried and couldn't get through to anyone.
21 Nov 2023 09:35 PM
Posted by a Superuser, not a Sky employee. Find out moreThe lines are very bisy so try again tomorrow and perhaps as early as you can as the lines open at 7am.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion