Discussion topic: Help needed

This message was authored by: Jennbella · ‎21 Nov 2023

I have recently changed my data plan and was told it will be £6 a month, however it's showing as £8. Also I want to cancel a swap and pay off my balance of my old phone instead. It will not let me do this online as shows an error

This message was authored by: GD1 · ‎21 Nov 2023

@Jennbella You need to call to do this, you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

View this Answer within the discussion

This message was authored by: 63johnw · ‎21 Nov 2023

Hi @Jennbella give sky a call for help with these issues, call on 150.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: GD1 · ‎21 Nov 2023

@Jennbella You need to call to do this, you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Jennbella · ‎21 Nov 2023

I tried and couldn't get through to anyone.

This message was authored by: caesarome · ‎21 Nov 2023

The lines are very bisy so try again tomorrow and perhaps as early as you can as the lines open at 7am.

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Discussion topic: Help needed

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