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Discussion topic: Help! No network

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Avatar for katjad282
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This message was authored by: katjad282

Message posted on ‎12 Jan 2025 12:10 PM

Help! No network

Just returned from a trip to Germany and now I don't have a Sky Mobile connection anymore! I've tried to contact Sky Help but they did not help me.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎12 Jan 2025 12:13 PM

Re: Help! No network

Posted by a Superuser, not a Sky employee. Find out more

@katjad282 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: caesarome

Message posted on ‎12 Jan 2025 12:13 PM

Re: Help! No network

Posted by a Superuser, not a Sky employee. Find out more

@katjad282 

Make sure this setting is set to Home:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home..


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home

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