Discussion topic: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

This message was authored by: TCollinsX3 · ‎09 Jul 2024

Hello, I've had my bill come out of the account for my iPhone but it's at a higher charge than I expected it to be. Why is this ? I've made no changes so I'm not happy at all.

This message was authored by: GD1 · ‎09 Jul 2024

@TCollinsX3 Have you checked your bill? What do the charges show? There will be a breakdown of all charges.

As fellow customers we can't see your bill.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: 63johnw · ‎09 Jul 2024

Hi @TCollinsX3 as @GD1 look at your bill to see the difference between last month and what the breakdown shows, discount ended ? Also look at future bills to see if it's a one off.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: TCollinsX3 · ‎09 Jul 2024

It says I've been charged for MY MIX 30GB even though I've not asked for any data or anything. I think I may have to give them a call

This message was authored by: TCollinsX3 · ‎09 Jul 2024

I've checked it's just this month it's happened. All future payments are what I expect them to be. It says MY MIX 30GB

This message was authored by: 63johnw · ‎09 Jul 2024

My mix is your monthly sky mobile data allowance @TCollinsX3 which in your case is 30 G and includes free calls and texts.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: TCollinsX3 · ‎09 Jul 2024

Thank you. I've just taken another look at the bill properly and it's because of roaming charges. I need to look more next time don't I. Sorry for that🤣. But appreciate your help as always

Discussion topic: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

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Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

Re: Hello. I’ve had my bill come out for my phone but I’ve paid more than I was meant to

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