09 Jul 2024 09:01 AM
Hello, I've had my bill come out of the account for my iPhone but it's at a higher charge than I expected it to be. Why is this ? I've made no changes so I'm not happy at all.
09 Jul 2024 09:07 AM
Posted by a Superuser, not a Sky employee. Find out more@TCollinsX3 Have you checked your bill? What do the charges show? There will be a breakdown of all charges.
As fellow customers we can't see your bill.
09 Jul 2024 09:10 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @TCollinsX3 as @GD1 look at your bill to see the difference between last month and what the breakdown shows, discount ended ? Also look at future bills to see if it's a one off.
09 Jul 2024 09:13 AM
It says I've been charged for MY MIX 30GB even though I've not asked for any data or anything. I think I may have to give them a call
09 Jul 2024 09:14 AM
I've checked it's just this month it's happened. All future payments are what I expect them to be. It says MY MIX 30GB
09 Jul 2024 09:21 AM
Posted by a Superuser, not a Sky employee. Find out moreMy mix is your monthly sky mobile data allowance @TCollinsX3 which in your case is 30 G and includes free calls and texts.
09 Jul 2024 09:24 AM
Thank you. I've just taken another look at the bill properly and it's because of roaming charges. I need to look more next time don't I. Sorry for that🤣. But appreciate your help as always
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