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Discussion topic: Got a new contract got my sim but I require a esim

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Dave-1921
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Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:03 PM

How to get a esim

 

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caesarome
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dave-1921 

What device have you got as it is possible to activate then covert the physical sim to an esim as per this:


https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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caesarome
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dave-1921 

What device have you got as it is possible to activate then covert the physical sim to an esim as per this:


https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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Dave-1921
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:32 PM

iPhone 11

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Dave-1921
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:35 PM

I have got a iPhone 11 thank

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caesarome
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:39 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you mean to post that you have an iphone 11 or a more recent one like a 15 or 16 ?

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Dave-1921
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:41 PM

No I have a iPhone 11 a contract with 02 but runs out in Hannah so got a sky contract to take over it and change my number in jan

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Dave-1921
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:42 PM

Sorry january

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caesarome
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:46 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you sure the iphone 11 will take an esim ?

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Dave-1921
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:55 PM

Yes thank you

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caesarome
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Re: Got a new contract got my sim but I require a esim

‎22 Nov 2024 09:57 PM

Posted by a Superuser, not a Sky employee. Find out more

In that case you should be able to convert the esim or don't activate the physical sim so it is cancelled and then order an esim via your online account.

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