Free gift with s23 ultra.

[Dazza090414]

I have just purchased the S23 ultra and was told that it came with the Samsung watch for free. What do I do now as there isn't any link or info about it. 

[63johnw]

Hi @Dazza090414  all the details are on the product page. 

https://www.sky.com/shop/mobile/phones/samsung/samsung-galaxy-s23-ultra-5g?colour=Green&capacity=256...

[GD1]

@Dazza090414  Was it the free watch?  If so you should have added it to the basket during the order process as detailed on the phone decription page

[caesarome]

If you order hasn't been dispatched and you didn't follow the instructions to add the watch to the basket then all you can do is to call Sky and ask them to cancel the order so you can place it again. Doing so will mean you will be credit checked again.

[RachaelRafferty]

I have done the same thing, I didn't notice that I had to add the free watch to my basket! My phone was delivered today, is there anything I can do about it now? I'm gutted as I waited for the offer before I ordered!

[caesarome]

@RachaelRafferty 

The only thing you can do is to call Sky and arrange to have the phone sent back so you can then place the order again and can add the watch to your basket. Doing so will mean you will be credit checked again.