Flip 6

[-Ianb-]

My flip 6 has frozen and it will not unfreeze

[63johnw]

Hi @-Ianb-  try this, press and hold volume down and power buttons at the same time. Hold for 7-15 seconds til the Samsung logo appears, release then the phone should vibrate and start up. 

[-Ianb-]

I have done that it worked the first time but now it won't unfreeze doing anything 

[63johnw]

Your options now @-Ianb- are contact Samsung as sometimes they are more likely to provide a replacement or go with sky and follow their repairs/replacements process. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

[-Ianb-]

I will do that now only had it 4 months  as well  

Thank you