Faulty phone return

[Bb0218]

I return a faulty phone and i would like to know how much time does it take to get the new phone back. I return the phone before the 30 days.

[63johnw]

Hi @Bb0218  sky will need to investigate and that usually takes 2-3 weeks. When did you return the phone ?

[Bb0218]

29.05. I send the phone back. New phone and selfie camera faulty. Very blurry 

[63johnw]

If you only sent it back a few days ago then it will probably be a couple of weeks yet before you hear anything @Bb0218