Fair use data

[xstormx222]

Hi there, I received an email last night saying I had breached skys fair use policy of over 550gb of data used in one billing period. I have tried to find help about this online but nothing has helped so far. I am concerned as I am unable to get WiFi in my property. So therefore I use my hotspot for everything. I pay for unlimited data now that to me means I get to use an unlimited amount of data?

[PandJ2020]

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@xstormx222 wrote:

 I pay for unlimited data now that to me means I get to use an unlimited amount of data?

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Afraid not.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

[xstormx222]

I am wondering how may homes I can go over this usage? Without getting charged? Has anyone had any experience with this. Online it says don't go over it more than 3 times in a 12 month billing periods. Is that the case? 

[caesarome]

The unlimited plan does have a fair use restriction, it is covered in the small print so despite the name you don't actually get to use as much data as you want.

[PandJ2020]

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@xstormx222 wrote:

 Is that the case? 

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They are Sky's published terms.

If you require totally uncapped usage then there are a handful of providers offering it (still with some caveats, particularly around commercial use).

[TimmyBGood]

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@xstormx222 wrote:

I pay for unlimited data now that to me means I get to use an unlimited amount of data?

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Unfortunately it seems to be a word which the Advertising Standards Agency is happy to let commercial providers of various services caveat* in their small print.  Your only realistic challenge to this would be you weren't sufficiently made aware.

[xstormx222]

I just don't want to get a massive charge or get cut off as it's the first time this has happened. 

[PandJ2020]

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@xstormx222 wrote:

I just don't want to get a massive charge or get cut off as it's the first time this has happened. 

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No, you shouldn't as it says those sanctions are for exceeding 3 times in 12 months.

[caesarome]

@xstormx222 

It looks like you need to get the Wifi issue fixed via your broadband provider or is that Sky ?