Failed credit check

[Nat381]

I failed a credit check for a phone this morning.  I think it's because I've just moved home and probably not on the electoral register.

Do I need to wait for a certain amount of time before reapplying? I've never been rejected before and have been a sky customer for 17 years. 

[Daniel0210]

@Nat381 
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded in about 14 days.

[Cynon+prop1]

Why did i fail a credit check this morning? I have an experian account so i checked it after my credit check failed and my score of 994 is rated excellent by them.

[Daniel0210]

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@Cynon+prop1 wrote:

Why did i fail a credit check this morning? 

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@Cynon+prop1 

As fellow customers we can't answer that and it's unlikely Sky can if you call them. If you contact them they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. 

[daveNOS]

@Cynon+prop1 That's not a question anyone here or at Sky can answer, you will have to check your credit file to see if there is any obvious reason.

It's worth noting that your credit score isn't the only reason for being accepted or refused credit, companies look more at the amount of open credit accounts on your file, if you have more than their set limit then credit will be refused regardless of whether you can afford it.