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Discussion topic: Extra charge

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Avatar for Tukayanaaleixo
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This message was authored by: Tukayanaaleixo

Message posted on ‎28 Feb 2025 04:59 AM

Extra charge

Good Morning I am writing to inform you that I am unaware of the services for which you are charging extra (premium service). I do not receive or send messages to this service. I would like to ask that you block the premium service number. Kind regards Tukayana
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Feb 2025 05:06 AM

Re: Extra charge

Posted by a Superuser, not a Sky employee. Find out more

@Tukayanaaleixo 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

 

I think you're referring to premium text charges so text the word STOP to the number. That should stop future charges.
Also see https://psauthority.org.uk

 

Your duplicate thread has been removed. 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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