Existing eSIM has suddenly stopped working

[JDA4]

My existing eSIM has suddenly stopped working for no obvious reason eg: I have sufficient data. As I can't make calls I need to talk to an agent on live chat but can't find it anywhere.

thanks

[Brill+Gill]

Hi @JDA4, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141