Esim

[878mike]

I ordered an esim just now, my sim was deactivated instantly but now find out my device doesn't support esim, how do I reactivate my original sim, I've tried everything on mobile app

[63johnw]

Hi @878mike  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @878mike  an invite to chat.