Esim activation nightmare.

[Mark-D]

Anyone having or had a nightmare activating an Esim? I've been going round in circles for hours. Called customer services, their representative was not only useless but he also raised his voice to my wife. All he kept saying during the half an hour or so was to follow the on screen message, after numerous attempts and messages on the web page saying oops that didn't work I've given up and are now 18 minutes sat back in phone queue to talk to the "really busy" customer services again. It's no wonder they are busy when their system doesn't work very good. I'm giving up on the Esim idea.

[Brill+Gill]

Hi @Mark-D, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Big+GH]

I left Sky a couple of years ago because their eSIM implantation was shockily bad. Trying to swap an eSIM to a new phone/activate/reactivate was an absolute mess. Emails never arrived, nor did codes.

It took 4 weeks Christmas 2 years ago before my daughter could use her new phone because of the stupid eSIMs. I actually ended up going into a Sky shop and asking for a SIM so I could quickly migrate back. Physical SIM for me now