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Discussion topic: Error when trying to roll data

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Message posted on ‎21 Oct 2024 10:20 AM

Error when trying to roll data

Always been able to roll data across my various devices but I am now getting an error message. Please advise why

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This message was authored by: caesarome

Message posted on ‎21 Oct 2024 10:22 AM

Re: Error when trying to roll data

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@Stupd123 

What is the error message ?

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Message posted on ‎22 Oct 2024 10:00 AM

Re: Error when trying to roll data

It just says 'sorry we were unable to roll your data'

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Message posted on ‎22 Oct 2024 10:08 AM

Re: Error when trying to roll data

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If you call Sky on 150 they should be able to roll the data for you and imvestigate why you can't.

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Message posted on ‎22 Oct 2024 06:46 PM

Re: Error when trying to roll data

This has been happening to me for months. I can't roll data to my sim using WiFi or anything. 

they don't have a fix. I've had hours on the phone where they escalate it and I still haven't heard back from 2 months ago. 

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Message posted on ‎02 Apr 2025 04:28 PM

Re: Error when trying to roll data

There isn't one - it just sits on the approval screen without progressing!! I've tried refreshing and using different terminals/browsers but with no change!

 

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Message posted on ‎02 Apr 2025 04:36 PM

Re: Error when trying to roll data

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@Stupd123 

In that case you need to follow the advice already posted in this thread.

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