Error message when trying to upgrade

[ash157]

I'm trying to switch my phone and everytime i click switch I get a message saying "

The page you're looking for could not be found

The link you used may be out of date or the address may have been typed incorrectly. Please check and try again." how do i fix this 

[63johnw]

Hi @ash157  try a different browser ? Try incognito mode ? Make sure you are logged into your account when trying. If this still doesn't work then call sky on 150.