Equifax

[Customer2023]

Hello 

I have Been talking to sky team about my payment dispute I talked around 7 people waste my time and couldn’t solve my problem 

I have explained everything to them 

Back in 2020 I have taken mobile from sky and couldn’t pay the installment and hence sky pass to debt collects which is ccs  collect since then I was paying every month £25 and my final payment was 102.55 on August 25 2025 and I talked to debt collect they said they paid everything to sky and they give me transaction ID 

I check credit file 

My file is not updated still shows  that account balance 102 

Account status is default 

Not settled 

they  gave me email as well 

send this details 

they reply with irrelevant information about mobile charge 

HOW DO. I contact the person it's been really stressful no one knows what's going with my proble 

[caesarome]

@Customer2023 

You might want to fill in this form to register a complaint:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further

[Customer2023]

I have submit the complain  thank you it's really frustrating need credit team contact