Emergency calls only

[Mandie39]

My phone is on emergency calls only. Has been since yesterday afternoon. Been through customer services and still no mobile. Checked sim and it works. Will you send a new sim.

[Daniel0210]

@Mandie39 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. Did Customer Services not suggest a replacement sim when you spoke to them? 

[Tom-W19]

Hi @Mandie39 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mandie39]

No they didn't offer a new sim. They said we have issues in our area but when I posted on the communty notice board nobody else with sky mobile had any issues. My husband thinks that this is sky blocking me to get me to upgrade my phone but I don't wish to do that.

[Daniel0210]

@Mandie39 

Your post has been escalated to Sky. You need to engage in the chat process now.