Email address for

[Stacey131]

Can someone please assist me with sky Customer support email to forward an email on reference a phone upgrade. 

[caesarome · Accepted solution]

There is no email address as Sky doesn't use them as a way they can be contacted so if you don't want to phone they can be contacted via x (twitter) or facebook messenger, links to which can be found at the bottom of this page.

Is your question something we can help you with on here ?

[Stacey131]

Iv contacted sky and they have said send the email to sky customer support email 

but my email doesn't recognise it. 
So I'm going round in circles. 

[Daniel0210]

@Stacey131 

Any email addresses Sky use to ask customers to send specific information to them they don't advertise to the general customer population. You may need to call Sky again. 

[scooterdolphinboy]

Do t bother with Facebook messenger, once you find that "the bot" can't help it offers to get someo e who can help. They never appear - shocking.

[Annemarie+lomas]

What is the email address for sky because I need to email them has I can not talk to them over the phone about my tv been suspended because with me telling them I was going to pay 2 months nexts mouth 

[Daniel0210]

@Annemarie+lomas 

Sky don't use email for such communication.

If your Sky services have been restricted any calls to Sky will just prompt you to pay. Restrictions are normally only due to a missed payment. Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[cheeno91]

Don't waste your time on the Facebook or twitter message they never answer and it's a complete dosgrace

[Karen1165]

For the billions Sky make, they can't even offer a decent customer service. They moved their call centre to India from Scotland, which doesn't bother me, not being able to easily get in touch with them when there's a problem and they're about to take even more money off you, that bothers me. Sky should be reported to Watchdog as their after care is abysmal! 

[Daniel0210]

@Karen1165 

There are still call centres in the UK including Scotland. 

[PandJ2020]

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@Karen1165 wrote:

For the billions Sky make...

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https://www.theguardian.com/business/2024/oct/20/sky-doubles-operating-losses-to-224m-in-2023-as-rev...

[KSB77]

How do you contact a call centre in uk? I am going round in circles with my issue and no help at all from the call handlers so far, after call after call to sky. Where is the designated complaints team. How is it possible to sign up to a new mobile phone and tariff and over two weeks later still not be able to use it or make calls with absolutely no help from sky. How is it possible to be asked for the same information to supposedly help resolve a problem then be told no record of it.  Ofcom help needed. 

[Daniel0210]

@KSB77 

There is no dedicated number to get through to a UK based agent. Your call will go to the next available agent no matter where they are based. 

See this link on how to register a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint

The industry regulator (Ofcom in the UK) doesn't accept individual user complaints.

The Sky complaints process has to be used first before the next stage of an appointed Alternative Dispute Resolution provider.

https://www.sky.com/help/articles/alternative-dispute-resolution