End of Contract

[Wattshisname99]

My Device contract is ending, I have had an email saying I do not need to do anything and it will just continue on as SIM only. However my phone is now saying it has no SIM in it and I have no signal 

[caesarome]

Your contract for your phone ending shouldn't have any affect on the sim so in the first instance have you rebooted your phone to see if it reconnects to the Sky network once it has loaded back up ?

[Kieron99]

I have rebooted, there was an update due and I have for that. It came back briefly after that but lost it again soon after

[caesarome]

@Kieron99 

Are you and @Wattshisname99 the same person ?

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Kieron99]

Yes sorry, not sure why I have got two different accounts! I just auto signed in🤦🏻 

Showing no issues on coverage checker

[caesarome]

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

[Kieron99]

Seem to have fixed it by resetting the network settings. Thanks for the help.

[Kieron99]

Spoke too soon!🤦🏻

[Kieron99]

Spoke too soon!