EIRCODE not accepted - "An error occurred, please check the details or try again later"

[SamR4]

A new customer. Signed up for a Sky Mobile eSIM today. Received the 'Your order confirmation with Sky Mobile' emaill within minutes. When I try to login to Sky ID/My Sky it prompts me for my EIRCODE, which I enter, but am then presented with this error message: "An error occurred, please check the details or try again later"

[caesarome]

@SamR4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[caesarome]

@Mr+Flibbles+86 

Can you please resend this to @SamR4 

[SamR4]

Do I have to be in Ireland in order to login (first time) to the My Sky iPhone App?  The support folks I've managed to speak to think that's what required. They've walked me through the link my sky ID process several times and it's not working

[caesarome]

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@SamR4 wrote:

Do I have to be in Ireland in order to login (first time) to the My Sky iPhone App? 

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I have no idea so feel free to use the chat invite to engage with them about this.

[SamR4]

This has been such a painful process for something that should be so simple. I will not be activating my eSIM, not because I don't want to, but because I simply cannot and no-one from chat support or phone support can fix this issue. I will therefore let the eSIM lapse and will go with another provider.