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Discussion topic: E sim not working

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Avatar for Wicks1958
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This message was authored by: Wicks1958

Message posted on ‎19 Apr 2026 09:51 AM

E sim not working

Hi I've got a new phone and the e sim is not working 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎19 Apr 2026 09:56 AM

Re: E sim not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Wicks1958  have you checked the phone is compatible with sky esims ? Also look here. 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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This message was authored by: caesarome

Message posted on ‎19 Apr 2026 09:56 AM

Re: E sim not working

Posted by a Superuser, not a Sky employee. Find out more

@Wicks1958 

Has it been working up to now, have you activated it, if so does anything here help:

ttps://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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