E sim email has not arrived

[clairmw]

Hi, i tried to convert my sim to esim for new phone. Number not now working but no email, no option to install e sim when i log in. Any idea what to do?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147