E SIM activation failure

[Todd11]

Hi,

I received my new pixel 11 yesterday and upon installing the new e SIM it failed to activate. I also need to keep my old number as I'm moving to sky.

Ive tried restarting etc and re trying the install but it fails each time

Many thanks

[63johnw]

Hi @Todd11  that phone isn't showing on the compatible list for sky esim so you may need to request a physical one from sky. 

https://www.sky.com/help/articles/esim-sky-mobile-compatible-devices

[Todd11]

Hi,

I don't believe that has been updated, on the sky mobile shop website it does say that you can order it with an e SIM

Many thanks 

[Todd11 · Accepted solution]

Solution: I contacted sky and the re issued a new e SIM