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Discussion topic: Duplicate text messages and calling issues

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This message was authored by cus1 This message was authored by: cus1

Re: Duplicate text messages and calling issues

Sadly it goes on and on with no action or a knowledgment from sky. So disappointing and TBH I've given up. 

 

I just hope prospective and current customers are aware of this apathy from sky.

 

 

 

 

 

 

This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Duplicate text messages and calling issues

Posted by a Sky employee

Hi Everyone

 

Can I firstly apologise sincerely for the length of time it has taken for us to be able to resolve this problem.  Our support teams have advised that they believe this issue was resolved earlier today.

 

Can I ask if this is the case for everyone, please?

Thanks
Kev
Community Manager
This message was authored by cus1 This message was authored by: cus1

Re: Duplicate text messages and calling issues

Just tested with 2 recipients and both received only 1 text so appears sorted, good news 😄😄

This message was authored by Mr+DR This message was authored by: Mr+DR

Re: Duplicate text messages and calling issues

Yes, it seems to finally be fixed for me.

 

I've tested with wifi calling on and off, and with VoLTE calling on and off. Only one message was sent each time. 👍

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Duplicate text messages and calling issues

Posted by a Sky employee

Thank you for your feedback.

 

I'm going to close this thread - if you need further help, please create a new post with as much information as possible.

Thanks
Kev
Community Manager
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