Duplicate text messages and calling issues

[Bluebirdfan]

Just Called Sky Mobile - the customer service advisor was not aware of the problem re duplicate texts as he had been away for a week.  He said the problem had been reported on 27th and  engineers were working to fix it but no idea when it would be fixed. Very disappointing and frustrated as I have the same text messages being delivered every 30 mins 24 hrs a day

[GDMHants]

Hi, I keep receiving a text every hour that was sent to me last night. When I look at the details they all show the sent time of the original text. Anyone else having this problem ? TIA.

[caesarome]

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@GDMHants wrote:

Anyone else having this problem ? TIA.

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@GDMHants 

Yes, which is why your post has been moved to the topic at hand discussing this.

[GDMHants]

Thanks for the info. Fingers crossed they sort it soon.

[Peter-D]

I have had the same text more than 10 times! The guy I replied to says that he received my texts x3. Something is seriously broke on this network.

[Precious2]

@cruse2 I agree!

Myself and my partner both on Sky...just called them and they said they know about the issue and have engineers working and should be fixed in the next 24 hours. I'm not going to hold my breath ... especially if it's been going on since April! But they are aware (Removed) it will get resolved hopefully. Call 150 free on mobiles people. Terrible service quite honestly.

Moderator note: Removed campaigning

[JonathanP22]

I have a Sky SIM and for the last couple of days I have been receiving text messages multiple times, first from one person, then two and now three. I have tried removing and replacing the SIM but this has had no effect.

[SBTD152JT]

Snap! To add injury to insult, if a contact sends me a message, I get the same message over and over and over, and don't get anything else apart from this 1 text. No issues on network noted when checked, so would appreciate if someone from Sky support can actually give us some guidance on what the actual problem is and how to sort it! Otherwise going to look at changing to another network 😫

[caesarome]

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@JonathanP22 wrote:
I have tried removing and replacing the SIM but this has had no effect.

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@JonathanP22 

Your post has been moved to the topic at handing in this ongoing issue.

[Julie19651]

Cleared cache, restart, removed and replaced sim card.

[caesarome]

@Julie19651 

This is an ongoing issue as you are not the only one with this issue which is why your post has been moved to the topic at hand.

[JaneD]

I'm having this issue too - can you tell me where the topic is now? Completed factory reset, put SIM in other handset and same thing happened. Wouldn't mind but the text I keep getting says "that's great" and it really isn't!

[bex1211]

i am getting the same text messages 30 to 40 times over several days and not receiving texts from others recently sent it's driving me nuts

[Bluma]

I am expireincing the same issue.
I am currently chating with an agent on the sky chatbot, I hope to resolve the issue.

[Bluma]

An agent of sky (called Sachin) just wrote me this;

i completely understand and i do apologize for the inconvenience caused to you , but as it is a known issue our engineering team is working on it to get it fixed soon as possible , so would request you to please wait and this will be fixed soon .