Discussion topic: Dissatisfaction
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Message posted on 26 Sep 2026 07:22 AM
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Dissatisfaction
Payment due Thursday
Payment paid Wednesday
Payment attempts thurs Fri Sat.
Waiting two hours for chat to sort it out
Then we are closing now.... Monday.
Need to do quick EXIT
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All Replies
Message posted on 26 Sep 2026 07:39 AM
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Re: Dissatisfaction
@Skylark3 wrote:
Payment due Thursday
Payment paid Wednesday
Payment attempts thurs Fri Sat.
That sounds like you made a manual payment.
Any manual payment was unnecessary and has probably correctly gone as a credit on your Sky account (to be used on your next bill), and then if the planned payment Sky try to take fails your services stand the risk of being restricted.
Best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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