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Discussion topic: Dissatisfaction

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This message was authored by: Skylark3

Dissatisfaction

Payment due Thursday

Payment paid Wednesday

Payment attempts thurs Fri Sat. 

Waiting two hours for chat to sort it out

Then we are closing now.... Monday. 

Need to do quick EXIT

 

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This message was authored by: Daniel0210

Re: Dissatisfaction

Posted by a Superuser, not a Sky employee. Find out more

@Skylark3 wrote:

Payment due Thursday

Payment paid Wednesday

Payment attempts thurs Fri Sat. 


@Skylark3 

That sounds like you made a manual payment. 


Any manual payment was unnecessary and has probably correctly gone as a credit on your Sky account (to be used on your next bill), and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

 

Best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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