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This discussion topic has been answered Discussion topic: Disputing mobile bill

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Avatar for Josh961
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This message was authored by: Josh961

Message posted on ‎06 Nov 2025 12:57 AM

Disputing mobile bill

I've been going through my mobile bills and it seems that I've been overpaying and paying different figures each month I feel I am owed money back, can you please explain the bills to me, thanks 

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎06 Nov 2025 06:31 AM

Re: Disputing mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Josh961 

As suggested by @GD1 compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Nov 2025 01:10 AM

Re: Disputing mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Josh961  No one here can see your bills, this is a customer helps customer community.

 

Have you checked the full breakdown of each bill to see what the charges are?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎06 Nov 2025 06:31 AM

Re: Disputing mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Josh961 

As suggested by @GD1 compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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