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Discussion topic: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

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Message posted on ‎01 Sep 2025 05:21 PM

Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

So I've ordered a phone through the MySky app, done all the checks provided necessary information and payed the first payment.. then nothing, no email, no confirmation/order number what do I do?? 

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Message posted on ‎01 Sep 2025 05:27 PM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

Posted by a Superuser, not a Sky employee. Find out more

@Alis5 

You are not the first person to mention you don't get an email about your order so what show here regarding your order:

 

https://www.sky.com/ordertracking

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This message was authored by: Alis5

Message posted on ‎01 Sep 2025 05:34 PM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

Hi I can't seem to access the link, thankyou for trying to help

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Message posted on ‎27 Oct 2025 11:44 AM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

I have a similar issue - did you ever get the mobile / order confirmation or what was the outcome ??

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Message posted on ‎27 Oct 2025 11:51 AM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

Posted by a Superuser, not a Sky employee. Find out more

Hi @BK25  have you tried the link posted above by @caesarome  ? Does that show anything ?

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Message posted on ‎27 Oct 2025 12:03 PM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

Tried it and nothing appears 

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This message was authored by: 63johnw

Message posted on ‎27 Oct 2025 12:19 PM

Re: Did I order a phone? I’ve gotten no confirmation or email!?! Help please xx

Posted by a Superuser, not a Sky employee. Find out more

If it's saying no active orders when you login to your account @BK25 then you will need to call sky for more help as it doesn't look like your order has gone through. 

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