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Discussion topic: Device swap

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Robyn+Holman
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This message was authored by Robyn+Holman This message was authored by: Robyn+Holman

Device swap

‎05 Jul 2022 04:24 PM

My daughter has got a new upgrade which was a swap but need to send the old device back but the box still hasn't come to return it so I need a new box can you help me please 

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Device swap

‎05 Jul 2022 04:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@Robyn+Holman 
Someone posted recently that the return label was on the inside of the packaging the new device arrived in but was quite small and could easily be missed. They then successfully used the label and the same packaging to return.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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