0

Discussion topic: Device not recognised

Reply
Avatar for iPhone17pro1
Level 1 icon
What's this?
This message was authored by: iPhone17pro1

Message posted on ‎17 Jul 2026 11:39 AM

Device not recognised

iPhone 17 pro not recognised 

Report post
Post 1 of 8
125 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎17 Jul 2026 12:01 PM

Re: Device not recognised

Posted by a Superuser, not a Sky employee. Find out more

@iPhone17pro1 

Please explain a bit more, device not recognised where ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 8
119 Views
0 Likes
Reply
Avatar for iPhone17pro1
Level 1 icon
What's this?
Topic Author
This message was authored by: iPhone17pro1

Message posted on ‎23 Jul 2026 09:59 AM

Re: Device not recognised

IMG_1525.png

 

Report post
Post 3 of 8
73 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎23 Jul 2026 10:08 AM

Re: Device not recognised

Posted by a Superuser, not a Sky employee. Find out more

@iPhone17pro1 

If it helps, I see the same on MySky app and I am not a mobile customer.

 

Can you acecss your details via the mobile tab at the bottom of that screen ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 8
70 Views
0 Likes
Reply
Avatar for iPhone17pro1
Level 1 icon
What's this?
Topic Author
This message was authored by: iPhone17pro1

Message posted on ‎23 Jul 2026 10:13 AM

Re: Device not recognised

IMG_1525.png

 

IMG_1527.png

 

IMG_1526.png

 I want to use the swap update but it's not allowing me to do this 

Report post
Post 5 of 8
63 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎23 Jul 2026 10:18 AM

Re: Device not recognised

Posted by a Superuser, not a Sky employee. Find out more

@iPhone17pro1 

If this link doesn't work either (ahlf way down the page)

 

https://www.sky.com/help/articles/sky-mobile-upgrades

 

And if your phone has a Sky sim in it then call Sky on 150 as they will be able to help you with this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 8
59 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎23 Jul 2026 10:22 AM

Re: Device not recognised

Posted by a Superuser, not a Sky employee. Find out more

@iPhone17pro1  one of your images have been rejcted as it shows both serial number & IMEI of the device.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 7 of 8
53 Views
0 Likes
Reply
Avatar for iPhone17pro1
Level 1 icon
What's this?
Topic Author
This message was authored by: iPhone17pro1

Message posted on ‎24 Jul 2026 11:37 AM

Re: Device not recognised

IMG_1533.png

 it is saying my access is denied for the phone swap why is that an issue 

Report post
Post 8 of 8
20 Views
0 Likes
Reply
Reply