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Discussion topic: Device not recognised

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This message was authored by: iPhone17pro1

Message posted on ‎17 Jul 2026 11:39 AM

Device not recognised

iPhone 17 pro not recognised 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 Jul 2026 12:01 PM

Re: Device not recognised

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@iPhone17pro1 

Please explain a bit more, device not recognised where ?

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Message posted on ‎23 Jul 2026 09:59 AM

Re: Device not recognised

IMG_1525.png

 

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This message was authored by: caesarome

Message posted on ‎23 Jul 2026 10:08 AM

Re: Device not recognised

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@iPhone17pro1 

If it helps, I see the same on MySky app and I am not a mobile customer.

 

Can you acecss your details via the mobile tab at the bottom of that screen ?

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Message posted on ‎23 Jul 2026 10:13 AM

Re: Device not recognised

IMG_1525.png

 

IMG_1527.png

 

IMG_1526.png

 I want to use the swap update but it's not allowing me to do this 

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This message was authored by: caesarome

Message posted on ‎23 Jul 2026 10:18 AM

Re: Device not recognised

Posted by a Superuser, not a Sky employee. Find out more

@iPhone17pro1 

If this link doesn't work either (ahlf way down the page)

 

https://www.sky.com/help/articles/sky-mobile-upgrades

 

And if your phone has a Sky sim in it then call Sky on 150 as they will be able to help you with this.

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Message posted on ‎23 Jul 2026 10:22 AM

Re: Device not recognised

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@iPhone17pro1  one of your images have been rejcted as it shows both serial number & IMEI of the device.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎24 Jul 2026 11:37 AM

Re: Device not recognised

IMG_1533.png

 it is saying my access is denied for the phone swap why is that an issue 

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