Delayed sending device back

[socramedina]

Hi to all 

i need to send my  iPad Air as a swap program, but I was waiting for the package to send to me and then send the old back.

but I didn't know I could use the same package that was send for the new one , it wasn't clear enough when talking one off the advisor over the phone, therefore is going beyond the date agreement to send it back.

is it any phone number I can call and try to explain what the situation is or will be any issue because I send it late?

[caesarome]

@socramedina 

If you call Sky they should hopefully be able to open the swap order again for you. 150 is the number to call from a phone that has a Sky sim in it or a Sky Talk landline phone number.

Or under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295