@Geane
You need to call Sky to do this so they can also block the phone (if the phone was from Sky) and they will send you a replacement sim.
And you might want to register the stolen device here:
https://www.immobilise.com/
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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