Issue whe receiving call from abroad, while in Ireland

[PaoloA]

Hello, I am on sky mobile Ireland and, while I am in Ireland, my family (in Italy) cannot call me.

Most of the times they get an automatic answer "NO ROUTE FOUND, NO ROUTE FOUND".

I could replicate the issue calling via Skype credit (on the sofa, not moving, the reception of the phone is not changing) ... let's say that 70% of the time I get the same message, while sometimes the calls pass through (sometimes I cannot here the audio from the caller, but they can hear me).

The issue does not happen when called by an Irish number.

Can anyone give an advice? 

Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147