Data not working abroad

[Bvine]

My phones says I am connected to data however my data is not working at all

[caesarome]

@Bvine 

Where are you abroad as not all conutries are cover by the daily £2 charge as others you pay for what you use.

[Bvine]

I am abroad in spain

[caesarome]

@Bvine 

What is your spend cap set at ?

[Bvine]

I think it's ran out but I can't check if it has ran out will that be the reason 

[caesarome · Accepted solution]

@Bvine 

You should be able to check via the app or online here:

https://www.sky.com/myaccount/mobile/sim/x/settings/spend-cap

[Bvine]

I have bought another plan for more data and still not working on. I think it may just need to be updated for my phone. If so do you know how long this could take 

[caesarome]

---

@Bvine wrote:

I have bought another plan for more data and still not working on.

---

How did you do this as the chances are you might have ordered a new sim or did you apply this new plan to the sim you currently have as buying the plan itself isn't going to fix the issue you have with it not working.

[Bvine]

I turned the lock of the spend cap 

[Bvine]

My data is only working on Snapchat now but still not on any other app