Data from piggybank not rolling ovee

[itzafar]

Hi

After months of trying and lots of calls (with zero reply from Sky) my piggybank data is not rolling over (I have 5 SIMS) either on app or web.  I keep getting technical error messages.  

It seems to happen everytime I get a new contract.  Have tried everything with Sky technical team/ID team etc but still not resolved.  Can anyone help?

[caesarome]

@itzafar 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @itzafar an invite to chat.

[itzafar]

Thanks all - i really hope this gets resolved asp