Data abroad

[Lucyv]

I am away in albania. Ive turned my spend cap off. Says I've ran out of data. So notbing it working. however when I log onto the app it says I have 67GB of 70GB left?!

[63johnw]

Hi @Lucyv  Albania is a rest of the world country for charging and will cost hundreds of pounds for a small amount of data useage. You probably reached your spend cap which is why your phone stopped working. Making a manual payment will probably get your phone working but you could end up running up a bill for thousands of pounds. 

[caesarome]

@Lucyv 

You are looking at these charges:

£2,160 per GB (yes this is correct)

£2.16 per minute Calls to local or UK mobile and landline numbers

£1.80 per minute to receive calls

£0.50 per text message to UK numbers and mobiles

£0.58 per picture message(MMS)

[PandJ2020]

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@Lucyv wrote:
... the app it says I have 67GB of 70GB left?!

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Just to clarify - that data does not count when roaming in a 'Rest of World' location.

As noted above, data consumed is charged separately based on usage.

[TimmyBGood]

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@Lucyv wrote:
Ive turned my spend cap off. 

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That's extremely unwise: the only realistic way to access cellular data in most of the world is to obtain a local SIM card.

For reference, £2 per day data roaming only applies to most of the EU/EEA plus the countries listed in bold below. 

The vast majority of global destinations are 'rest of world' rate and consequently extremely expensive.

Aruba (Netherlands Antilles)
Austria
Australia
Azores
Belgium
Bonaire (Netherlands Antilles)
Bulgaria
Canada
Canary Islands (Spain)
Christmas Islands (Australia)
Cocos Islands (Australia)
Croatia
Curacao (Netherlands Antilles)
Cyprus (Incl. Northern Cyprus)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana (French West Indies)
Germany
Gibraltar (UK)
Greece
Guadeloupe (French West Indies)
Hungary
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira (Spain)
Malta
Martinique (French West Indies)
Mayotte (French Territories in the Indian Ocean)
Netherlands
New Zealand
Norway
Poland
Portugal
Reunion (French Territories in the Indian Ocean)
Romania
Saba (Netherlands Antilles)
Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)
Slovakia
Slovenia
South Africa
Spain
St Barthelemy (French West Indies)
St Martin (French West Indies)
Sweden
Switzerland
Turkey
USA
United Arab Emirates