Just had a rude call from Sky telesales.

[Dave113]

I've just received a call from Sky mobile, one of many over the last few months, about upgrading my phone.

I explained to the lady that I wasn't interested in upgrading and was waiting for my contract to end before I make any decisions.

An upgrade at the moment would cost around £200, hence waiting for the contract to end.

After explaining this I was simply told "go to hell" and was hung up on.

Not happy, and this is enough to cancel my contract without paying any extra.

How should I go about this?

The usual onslaught of media posts are pending.

[63johnw]

Hi @Dave113  if you are sure it was from sky (there are a significant number of scams at the minute with people claiming to be from sky) then you could make a complaint. It won't enable you to finish your contract early and penalty free though. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Dave113]

Thanks for the reply.

I'll put it down to a scam but if it was Sky I'd certainly be able to end the contract without penalty.

[GD1]

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@Dave113 wrote:

Thanks for the reply.

I'll put it down to a scam but if it was Sky I'd certainly be able to end the contract without penalty.

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No you wouldn't, an apology and goodwill gesture would be the best any company should offer, allowing people to get out of contracts that are still over £200 in value is unreasonable and your expectations are way too high IMHO.

However it's likely the call was a scam as no sales advisor working for Sky would speak to a customer in that manner, unless of course they were planning on being dismissed as all large companies have policies in place around call quality.

[63johnw]

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@GD1 wrote:

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@Dave113 wrote:

Thanks for the reply.

I'll put it down to a scam but if it was Sky I'd certainly be able to end the contract without penalty.

---

No you wouldn't, an apology and goodwill gesture would be the best any company should offer, allowing people to get out of contracts that are still over £200 in value is unreasonable and your expectations are way too high IMHO.

However it's likely the call was a scam as no sales advisor working for Sky would speak to a customer in that manner, unless of course they were planning on being dismissed as all large companies have policies in place around call quality.

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As well as having all calls recorded for "training purposes". Any caller centre operator speaking like that would be disciplined/sacked.