Dark green/black permanent line across Z Flip 5 hinge

[JazzTheDog]

Why has my brand new Samsung Galaxy Z Flip 5 suddenly got a blackish green permanent straight line running from the left side of the hinge and ends up on the right side. And it's definitely not an issue with any of the apps or any of the display settings or the option to share the with two apps. It's there even if I close all the apps and open the Home page

That's clearly a manufacturer if this could be flagged up to the mobile team be appreciated and if they can contact me the next steps to fix it orault as it was present in the Samsung Galaxy Z Flip 4. Has anyone come across this one with their brand new Galaxy Z Flip 5. And who is responsible for providing the replacement is it sky or Samsung themselves. Someone knowledgeable about this fault from sky mobile team would be appreciated if they can contact me ASAP so sky can arrange replacement. 

For a second tier flagship along with the order only placed end 28.08.2023 barely a month and now I this ugly line smack in the middle where the hinge is and I am aware of the crease issues with that in mind here is a few examples of where its showing it's not specific to one mode or app 

 

 

 

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[63johnw · Accepted solution]

Hi @JazzTheDog sky won't contact you as a result of your post on here. You vave two options go direct to Samsung or use the link below to go down the repair route with sky. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

[JazzTheDog]

What does that mean they won't contact me as a result of my post? Have I breached some unknown rule that I am not aware of

Adrian 

[Daniel0210]

@JazzTheDog 

For your issue the correct advice was provided by @63johnw We are fellow customers here. Sky won't know who you are from your tag name. 

[GD1]

@JazzTheDog  It means Sky won't contact you on the back of a forum post, no one on the forum will know who you are or your contact details.  Your forum ID is not linked to your Sky account.

Due to this you will need to follow the advised posted by @63johnw 

[JazzTheDog]

Still both of your responses don't match with the way issues are escalated to Sky who then use a chat link to further ascertain what the issues a customer is facing 

my first post about the issues with my account didn't include any additional details beyond the ID and my issue was escalated and I was contacted by the mobile team via the chat link.

I wouldn't be including any personal details for the obvious privacy reasons 

[JazzTheDog]

Please see this chat where no one added anything else except the skyid, yet we each were escalated to Sky who then contacted us via the chat link, only then did Sky request for account details to process verification 

https://helpforum.sky.com/t5/Sky-Mobile/Can-t-Link-Mobile-Account-to-Sky-ID/m-p/4405077#M167841

Unless I am missing something you should post information thats relevant and correct 

[Daniel0210]

@JazzTheDog 

The Messaging Team cannot arrange repair or replacement of your device. 

[GD1]

@JazzTheDog  That is an escalation process, which we cannot use for repair issues, you need to contact Sky as already provided in a previous post

The post needs to be escalated 1st, however in your case this is irrelevant, the correct steps have been provided to you.

The Escalation team do not know the details of customers until they pass security question within the chat bubble.  

[63johnw]

That post was escalated by a fellow customer to Sky who can help with ID issues @JazzTheDog  even so you were advised to call in. The information provided above is true and the link given gives you the route for arranging a repair. Sky CS wil not contact you from your post and the escalation team shouldn't be needed as there is a help route provided on the website. It's up to you if you follow it. 

[JazzTheDog]

Wow you guys need to put away claws

You don't think that replying with this a answer, has answered the question? someone posted "Sky wouldn't contact me because of the nature of my post"

Instead of the chilly reception, is there some reason for not just giving someone all the information, and even if they don't fully understand the process isn't the best thing for everyone to share what you already know, instead of people sharpening their claws and creating a beautiful place to discuss 

Adrian 

[63johnw]

No claws have been sharpened @JazzTheDog the correct answer was given in my first post above. If you are going to quote people then quote properly the correct quote was "sky won't contact you as a result of your post on here." because they won't. You have been told why they can help with some issues but not others. It's up to you to initiate the contact either with Samsung (which I would do) or sky as per the link above. 

[JazzTheDog]

Wow now that's a whole lot of huffle and puff now that's a great community spirited message and your claws are definitely sharpened

And you gave an answer that was incomplete and only filled in the rest after being asked to explain the indirect initial response 

And to react in such a passive aggressive manner for no reason, I posted a valid query asking for information, instead you and others answer with sky won't contact me because of the nature of the post and I ask why and what one would expect is to simply provide the clarification that should have been with the original response.

Except you don't do that, yours along with the other responders isn't exactly polite or helpful it's quite the opposite. And you all go on as if I am the one who has caused some offense, getting irritated and have a low patience threshold there's a solution for that -  respond if you don't mind being asked to fill in the missing parts of your post and can reply in the same respect I accorded you or don't post a response if your not going to treat me as I have you.

Let's not forget you chose to respond in the first instance in the loaded way that you did so getting irritated at me for asking is a bit juvenile 

[JazzTheDog]

Yes 

I think your missing the point by a mile 

But interesting read 

[Daniel0210]

@JazzTheDog 

It might not have been the answer you were hoping for but the correct advice has been provided ie; contact Samsung or return the device for repair. I don't think there is anything else we can suggest to assist you further.